Policy – Return / Exchange / Refund

Last updated: [05-11-2023]

At LasmiTrends, we are committed to providing our customers with high-quality trend products and a seamless shopping experience. We understand that sometimes products may arrive damaged. This Return Policy outlines our guidelines for returning damaged products.

1. Eligibility for Returns

• We accept returns for items that are damaged during shipping or have a manufacturing defect.
• To be eligible for a return, you must contact our customer support team within 2 days from the date of delivery.
• Please provide a photo or video of the damaged product when you contact us to initiate the return process.

2. Return Process for Damaged Products

• Contact our customer support team at Lasmitrends@gmail.com] or through our website’s contact form to initiate the return process.
• Please provide your order number and attach a clear photo or video of the damaged product.
• Our customer support team will guide you through the return process, including the return address and any additional instructions.

3. Exchange Policy for Damaged Products

• If you received a damaged product and wish to exchange it for a replacement, please contact our customer support team to initiate the exchange process.
• Exchanges are subject to product availability. If the same item is not available, we will provide a replacement of similar value.

4. Refund Policy for Damaged Products

• If you prefer a refund for a damaged product, we will issue the refund to the original payment method used at the time of purchase.
• It may take 5 business days for the refund to be processed and reflect in your account.
• Shipping costs for returning damaged products are covered by LasmiTrends.

5. Contact Us

If you have received a damaged product and need further assistance, please reach out to our customer support team at lasmitrends@gmail.com. Please make sure to include clear photo or video evidence of the damage when contacting us.

Please note that this return policy is specifically for damaged products and may be subject to change. Any updates or modifications to the policy will be reflected on our website. It’s important to regularly review our return policy for any changes.